General Terms and Conditons
1. THESE TERMS
These terms and conditions (these Terms) are the terms on which we, The Clubhouse Stoke, sell tickets for rounds of crazy golf, Table Tennis, computer game activities and events at our venues (Tickets). These Terms apply to online bookings (Bookings) made by you for Tickets via this website (our site).
Please note that we may accept same-day bookings in person at our venues; however this will be subject to availability and Tickets will be issued on a first come first serve basis.
Please read these Terms carefully and make sure you understand them before you make a Booking. By making a Booking you agree to be bound by these Terms and the other documents expressly referred to in them. We may amend these Terms from time to time by posting a revised version on our site. Every time you make a Booking, the Terms in force at that time will apply to your Booking.
2. INFORMATION ABOUT US
Our venue Located in Newcastle Under Lyme is operated by The Clubhouse Stoke Ltd (VAT no 335545987.)
This website (our site) is operated by the above company and all bookings are managed by our sales and booking managers within the Clubhouse Stoke Ltd.
References in these Terms to “we”, “us” and “our”, are to the Clubhouse Stoke Ltd.
3. OTHER TERMS AND POLICIES
Please take the time to read these documents as they include important terms which apply to you.
We use a third party ticketing company (Resova Ltd (TicketCo)) to process and manage
information about the terms and conditions which apply to your Booking. If there is any conflict
between these Terms and Resova Limited’s Terms and Conditions of Sale, the provisions of these Terms will take precedence.
Save where expressly stated otherwise, these Terms supersede all other terms and conditions we have previously used and apply exclusively to Bookings made by you to the exclusion of any other terms that you may seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
4. COMMUNICATIONS BETWEEN US
You can contact us by emailing us at ,, sending a message to
us via our social media accounts, or by writing to us at Customer Services, The Clubhouse, The Square, High Street, Newcastle Under Lyme, ST5 1PT.
If we have to contact you, we will do so by telephone or email using the contact details you have
provided to us, or by sending a message to you via social media if you have connected with us, liked or followed our social media accounts.
When we refer in these Terms to “in writing” or “written”, this will include email. The provisions of this section shall not apply to the service of any proceedings or other documents in any legal action.
Please note that our venues contain Flashing lights, UV lights and loud music.
Animals are not permitted inside of our venues, apart from assistance dogs.
Please note that we do not accept any liability for the loss or damage to any property you bring with you to the venue.
We operate CCTV cameras at our venues to ensure the health and safety of our customers and staff and to protect against crime. Prominent signs are displayed at our venues to alert you to this. Please refer to our CCTV policy for further information.
We operate a 'zero-tolerance' policy towards violent and abusive behaviour at our venues. If you or anyone in your party is violent or abusive or is otherwise disrupting the enjoyment of our venue for other guests or intimidating our staff, you will be asked to leave. We reserve the right to refuse admission to any person. We also reserve the right to refuse to serve alcohol to any person. This is down to the discretion of the venue manager and security. No refunds are available to anyone refused entry, refused alcohol or asked to leave.
When attending our venues, you will need to comply with our health and safety rules which will be displayed at our venue and pointed out to you. Please take the opportunity to read these before starting your round. If you cause any damage to our venue, you may be charged for this or we may bring a legal claim against you. If you have booked Tickets for other people, you shall be responsible for their behaviour whilst at our venue.
6. UNDER 18's
Under 18s are permitted at our venue during the following times only:
Sunday to Thursday all times, Fridays and Saturdays before 7pm. If you are, or anyone in your group is, aged under 18 years old, you will only be entitled to purchase a Ticket for an activity on or before 6:00 pm on the days stated above. The last booking time of 6pm would leave you one hour to complete your activity. Under 18s will need to leave by 7:30pm.
Under 18s must be accompanied by an adult at all times, who shall be responsible for them whilst at our venue. There must be at least one adult for every four under 18s.
We operate a 'Challenge 25' policy and photo ID will be required when entering our venues. We have the right to refuse entry to anyone who is unable to provide valid ID. Please bring photo ID with you as you will not be entitled to a refund if we have to refuse you entry. You will also need your student ID, NHS ID or seniour card if you have booked Tickets with concession discount.
Please note that you must arrive at least 30 minutes prior to your allocated tee of or Table time.
On arrival, a member of your party must report to reception to collect equipment
The other members of the party are welcome to wait in the bar area. Please make sure you bring your Tickets with you as you will need them to collect your equipment. You can bring print outs of your Tickets with you or show them to us on your phone. We do not have access to your electronic Tickets. We are unable to offer you a refund if you do not bring your Tickets with you and you may lose your booking time.
If you are running late or unable to attend, please let us know as soon as possible and, as a goodwill gesture, we may be able to accommodate you. However, we cannot guarantee that we will hold your slot, or that we will be able to amend your Booking for another time on that same day. or for a later date. Please note that we do not offer refunds.
It takes, on average, approximately 45 minutes to 1 hour 30 Minutes to complete our Golf course, but this will depend on how many people are in your group and how busy we are. The last booking for any activity is 10pm.
If you are playing more than one activity, we recommend leaving a gap of at least one hour between bookings.
10. GROUP BOOKINGS
Bookings can be made online for up to 30 Tickets. The maximum party size for each golf tee of time or table tennis is eight gaming booth is 6. Bookings for more than eight people (more than 6 for gaming booths) will need to split across consecutive tee of times, multiple tables or booths.
To enquire about making a group booking for more than 30 Tickets, please contact us using the
enquiry form on our site or by emailing us at: firstname.lastname@example.org. Bookings for over 15 people will need to be paid for in full at least two weeks prior to the event. If we have not received full payment by then, you may lose your booking and any deposit you have paid.
Our Crazy Golf Tickets cost £12 per person for tee of times. We offer under 16’s, NHS, student and OAP discounts at all times tickets will cost £9.
Our Table Tennis Tickets cost £10 per Table for 1hr of table time.
If you are a student, please purchase a student ‘ticket type’ online to obtain student discount and bring your student I.D to the venue. This can be purchased in house with proof of student status also. We may charge you full price if you do not bring valid I.D. This applies to University students only.
If you are OAP , please purchase a OAP ‘ticket type’ online to obtain discount and bring valid I.D to the venue. This can be purchased in house with proof of status also. We may charge you full price if you do not bring valid I.D.
All prices are shown in pounds sterling. The price of a Ticket includes VAT.
We may change our prices from time to time. These changes will not affect the price of any Booking you have already placed and that we have confirmed. The price for the Tickets you wish to purchase will be clearly displayed to you during the Booking process.
12. OUR CONTRACT WITH YOU
To make a Booking, please visit our website. These Terms apply to Bookings made by consumers only. Please contact us for corporate bookings as separate terms may apply.
Before making a Booking, you will be asked to confirm your acceptance of these Terms. If you refuse to accept these Terms, you will not be able to proceed with your Booking.
Please note that we accept Bookings of up to 30 Tickets for each tee of time but you will be asked to split into groups of 8 maximum during playing.
By making a Booking, you are making an offer to purchase a Ticket at the price displayed on our site.
All Bookings are subject to acceptance. Acceptance of your Booking will take place only when we email you expressly confirming that your Booking has been accepted. At this time, a
contract will come into existence between you and us, which incorporates these Terms. If your Booking cannot be accepted for whatever reason, We will inform you of this in writing
and will not charge you for the Booking. This might be because (for example) the tee of time you
have chosen is no longer available. If you have already paid for the Booking, we will refund you
the full amount, including any Booking fee, as soon as possible.
We will assign a reference number to your Booking and tell you what it is when we send
you an acceptance email. It will help us if you can tell us the reference number for your Booking
whenever you contact us about your Booking.
Please contact The Clubhouse Stoke if you have not heard from Resova within 24 hours of making your Booking. If you have any questions regarding your Booking, please contact us using the contact details provided in section 4 above.
The Clubhouse Stoke currently accepts payment by Mastercard Credit, Visa Credit and Visa Debit cards via Paypal. You must pay for the Tickets (including any applicable Booking fee) in full, before the Booking is accepted and confirmed.
14. DISPATCH OF TICKETS
Once The Clubhouse has taken payment for your Booking, The Clubhouse Stoke will send you a confirmation email along with your Tickets.
If you do not receive your Tickets within 24 hours of making your Booking, please contact us at
You will need your Ticket to undertake your activity at the venue. Entry will be refused if you do not have a ticket.
15. ALTERATIONS TO YOUR BOOKING
If you wish to change your Booking at any time after you have paid for your Tickets (including to
change the time or day of your tee of time or to add or remove players) please contact us at
. Prior to your booking and as soon as possible. If you need to add extra players and we have sold-out online, you may be able to purchase walk-in slots on the day. As a goodwill gesture, we may be able to accommodate your request to change your Booking, but this will be subject to the discretion of our customer service team. We do not make any guarantees and we do not offer refunds.
If we are able to change your Booking, we will contact you by email or via social media and let you know about any changes to the price of your Tickets, your chosen date or time, or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change.
We do not offer refunds and are not legally obliged to do so (save in the limited circumstances set out in these Terms). You will not be entitled to receive a refund in the following circumstances (for example):
• if you change your mind after making your Booking;
• if you have been refused entry to our venue, refused alcohol at our venue or you have been
asked to leave our venue at the discretion of our venue manager and/or security (see section
• if you have missed your booking time and we are unable to hold your booking time or amend your Booking;
• if we are unable to make changes to your Booking as requested by you in accordance with
section 15 above, or the consequences of making such changes are unacceptable to you; or
• you decide to leave the course before the end, or leave your booking during the allocated time
• Members of your group fail to turn up for your booking.
17. OUR RIGHTS TO CANCEL OR SUSPEND
We reserve the right to refuse entry to any person or party, or ask any person or party to leave the venue at any time, due to misconduct or otherwise, at the discretion of our venue manager and/or security. You will not be entitled to a refund if you are refused entry or asked to leave.
We may have to suspend or delay dispatch of your Tickets to you to:
(a) deal with technical problems or make minor technical changes;
(b) make changes to your Booking as requested by you in accordance with section 15 above; or
(c) if your payment method has not been accepted.
We will contact you to tell you we are suspending dispatch of your Tickets.
18. OUR LIABILITY TO YOU
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a
foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We only supply Tickets for domestic and private use. If you use the Tickets for any business or resale purpose, we will have no liability to you for any indirect or consequential loss, loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This
includes liability for
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any matter for which we may not exclude or limit our liability under the Consumer Rights Act
2015 or the Consumer Protection Act 1987 or any other applicable law.
19. EVENTS OUTSIDE OUR CONTROL
In this clause an event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action; civil commotion or riot; terrorist attack or threat of terrorist attack; invasion, armed conflict, war (whether declared or not) or threat or preparation for war, armed conflict or invasion; act of God, re, explosion, storm, flood, drought earthquake or other natural disaster; subsidence or collapse of buildings; accident; epidemic or pandemic; chemical or biological contamination; sonic boom; malicious damage; compliance with any applicable law or regulation; any law or action taken by a governmental or public authority; breakdown of plant or machinery; interruption or failure of public or private telecommunications networks, utility services or transport networks; and/or non-performance by suppliers or subcontractors.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by an event outside our control.
If an event outside our control takes place that affects the performance of our obligations under our contract with you:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under our contract will be suspended and the time for performance of our
obligations will be extended for the duration of the event outside our control.
Where the event outside our control significantly delays your tee of time of table time (by longer than 60 minutes) or means we have to cancel your Booking, we will contact you to rebook or arrange a refund (at your option).
20. OTHER IMPORTANT TERMS
Nothing in these Terms shall affect your rights as a consumer.
We may transfer our rights and obligations under these Terms to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under our contract with you.
You may only transfer your rights or your obligations under these Terms to another person if we
agree in writing.
Our contract with you shall be binding upon you and us, and each of our respective personal
representatives, successors and permitted assigns. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived or abandoned our rights against you and will not mean that you do not have to comply with those obligations and will not prevent us taking steps against you at a later date. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These Terms, your Booking and our contract with you are governed by English law and you can bring legal proceedings in respect of your Booking in the English courts. If you live elsewhere, you can choose to bring legal proceedings in your home territory or in the English courts.
Alternative dispute resolution is a process where an independent body considers the facts of a
dispute and seeks to resolve it, without you having to go to court. If you are not satisfied with how we have handled any complaint you have raised with us, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.
We aim to provide you with an enjoyable experience. If you are not completely satisfied with your experience or the Booking process, please do let us know by emailing us at
. and we will try to rectify the problem. You can find more
information about our complaints procedure here.
These Terms were most recently updated in April 2020.