Frequently asked questions

Do I need to book?


We will always try and accommodate walk-ins, However to guarantee a time slot we recommend booking, especially during busy times at a weekend or on an event.




How much does it cost?


You can find all our current pricing in the booking section https://www.theclubhousestoke.com/new-book




Do I need to pay per person for the table tennis?


Table tennis is charged per hour, for a table i.e. if there is 2 of you playing you will pay the same as if there are 6 of you.




I have heard you dont take cash is this true?


The Clubhouse is totally cash free, we accept card and phone payments. We do this for a number of reasons; speed of service, flexibility to serve drinks round the course & security amongst others.




Do I have to pay an entrance fee?


No the Clubhouse doesn't have any cover charge. You’re welcome to join us even if you’re not playing any of our activities. We have a fully licenced bar serving a range of drinks, food and snacks.




Do I qualify for a concession ticket?


Our Concession tickets are for anyone with a Student Card, senior citizens or work for the NHS




Do you have disabled access?


Yes, if you are unable to enter via our escalators for any reason then you can request to use our service elevator. A member of your group will need to come and speak to a member of staff when you arrive at the main entrance and we will escort you down in the lift .




Do you offer discounts for carers?


Yes, if you are caring for someone and would like to bring them to enjoy our facilities, then you only need to pay for the person in your care and you as the carer will play for free




Do you have a telephone?


Nope, there is only one thing more frustrating than a phone ringing non stop in a bar while you are being served and that is if you are the one ringing and the phone isn't being answered. To avoid this we don't have a phone. Unfortunately we are not big enough to have a call centre but don't worry you can reach us here or on social media. We will respond as quickly as we can.




Is there an age limit?


No we are here for everyone we have had everyone from toddlers to 90 year olds play our course. The best thing about the clubhouse is it is a great friendly environment. The only time we have any restrictions is Friday and Saturday Nights. We are over 18's only after 7pm. (Last activitys are 6pm for under 18's)





Contact us

Not found your answer? 

We would love to hear from you. Contact the Clubhouse in a number of different ways:

 

Online 

Facebook

Instagram

 

Fill out one of our forms and a member of staff will reach out to you as soon as possible. 

N.B. The Clubhouse does not have a phone, if you require to speak to someone please visit us in store

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Our Location 

The Square,

98-104 High street, Newcastle - Under -Lyme, ST5 1PT

Holiday Opening Hours 

Monday​        11 am - 10pm

Tuesday        11 am - 10pm

Wednesday  11 am - 10pm

Thursday       11 am - 10pm

Friday            10am - 10pm

Saturday       10am - 10pm

Sunday         10am - 10pm

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